{"id":27910,"date":"2022-03-16T21:27:30","date_gmt":"2022-03-16T21:27:30","guid":{"rendered":"https:\/\/www.robertslatkoff.com\/?page_id=27910"},"modified":"2022-03-16T21:27:36","modified_gmt":"2022-03-16T21:27:36","slug":"politique-dexpedition-et-de-retour","status":"publish","type":"page","link":"https:\/\/www.robertslatkoff.com\/fr\/politique-dexpedition-et-de-retour\/","title":{"rendered":"Politique d’exp\u00e9dition et de retour"},"content":{"rendered":"[et_pb_section fb_built=”1″ _builder_version=”4.14.7″ background_enable_image=”off” global_colors_info=”{}”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.14.9″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

<\/p>\n

Slatkoff Camera Art – Policy (version fran\u00e7aise \u00e0 venir)<\/h1>\n

<\/p>\n

Shipping <\/strong><\/h2>\n

Please ensure all your shipping information is accurate.<\/p>\n

Shipping costs are included in the price of artwork; all artwork sold\/delivered UNFRAMED<\/strong>.<\/p>\n

All artwork is signed, numbered and treated with a protective coating prior to shipping to ensure your enjoyment and the integrity of the artwork. Artwork arrives tube packed.<\/p>\n

Delivery dates are estimated by the specific carrier and are subject to change.<\/p>\n

We ship via UPS<\/strong> and Canada Post<\/strong> within Canada and estimated delivery time is 7-10 business days.<\/p>\n

Slatkoff Camera Art<\/strong> does not guarantee delivery dates.<\/p>\n

 <\/p>\n

Please contact us directly at info@robertslatkoff.com<\/strong> <\/a>for details about shipping to the continental United States and overseas. Orders outside of Canada may be subject to taxes and import charges. These charges are the responsibility of the recipient.<\/p>\n

We do not issue refunds for any packages that are returned to us from a carrier due to being undeliverable.<\/p>\n

 <\/p>\n

Exhibition Prints<\/strong><\/h2>\n

Following the Galerie ERGA exhibit in May 2022, framed pieces (same frames as the show) will be available for sale with a delay of approximately 2 to 3 weeks; quantity is limited. These works must be picked up at the artists studio. Please contact<\/strong><\/em> us for prices and pickup instructions.<\/p>\n

 <\/p>\n

Returns \u00a0<\/strong><\/h2>\n

Slatkoff Camera Art will accept return requests within 30 days of customer receipt of product. To be eligible for a return, your item must be in the same condition in which it was received. It must be in its original packaging and have no visible signs of wear or use.<\/p>\n

To notify us of your return and to receive a return authorization<\/strong>, please email us at info@robertslatkoff.com<\/strong><\/a>\u00a0providing the email address used to place your order, the reason for your return, as well as your order number.<\/p>\n

When your return is accepted, we\u2019ll send you further instructions on how and where to send your package.\u00a0Items sent back to us without first requesting a return authorization will not be accepted.<\/u> Please make sure your Return Authorization number is clearly marked on the outside of your package. Please note that Slatkoff Camera Art does not reimburse shipping costs incurred by customers for returning items.\u00a0EXCHANGES may be possible \u2013 kindly contact us to make arrangements.<\/p>\n

 <\/p>\n

Damages and Issues<\/strong><\/h2>\n

Please inspect your order upon receipt and notify us within 48 hours at info@robertslatkoff.com<\/strong><\/a>\u00a0if an item is delivered damaged, or if it is the wrong product so that we can evaluate and make it right.<\/p>\n

 <\/p>\n

Refunds<\/strong><\/h2>\n

Once your return package is received and we have inspected it, we will let you know if your return is approved or not. If approved, you will automatically be refunded the amount of the item plus the initial shipping cost for the item to be shipped to you on your original payment method.<\/p>\n

Please allow 2-3 weeks for returns to be received and processed. Remember that it can take some time for your bank or credit card company to process and post the refund as well.<\/p>\n

Slatkoff Camera Art is not responsible for lost and\/or unauthorised returns.<\/p>\n

<\/p>\n

ALL PRICES ARE SUBJECT TO CHANGE.<\/strong><\/p>\n

 <\/p>\n

<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"

Slatkoff Camera Art – Policy (version fran\u00e7aise \u00e0 venir) Shipping Please ensure all your shipping information is accurate. Shipping costs are included in the price of artwork; all artwork sold\/delivered UNFRAMED. All artwork is signed, numbered and treated with a protective coating prior to shipping to ensure your enjoyment and the integrity of the artwork. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n\r\n\r\n

Policy of Return of\u00a0 Original Work<\/h3>\r\n\r\n\r\n\r\n

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n

Don\u2019t love your new artwork? If the original artwork doesn't satisfy you entirely, you have 7 business days from receipt of the artwork to return it in its original package. Unfortunately, after 7 days of I am unable to offer refunds or exchanges. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase.<\/p><\/p>\r\n

I am not able to offer refunds in the following cases:<\/strong><\/p>\r\n

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

To complete your return, we require a receipt or proof of purchase.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

There are certain situations where only partial refunds are granted:<\/p>\r\n\r\n\r\n\r\n

    \r\n
  • Slightly damaged frame<\/li>\r\n
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n
  • Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

    \u00a0<\/p>\r\n

    I can offer a refund or partial refund without a return<\/strong><\/p>\r\n

    If this practice would ever make sense for your business (for example, if a small and inexpensive piece arrived damaged, you may offer a partial or full refund and allow the collector to keep the piece rather than go through the headache of returning it), be sure to clarify it in your policy. Returning artwork is a hassle, and if you don\u2019t spell it out clearly it\u2019s likely that an unhappy customer may simply demand a refund without a return.<\/p>\r\n

    Will you refund shipping costs or cover return shipping? <\/b><\/p>\r\n

    Whatever you decide, write this clearly into your policy. The customer will likely assume that if you accept returns, they will not have to pay to return a piece. If your policy is otherwise you will need to make it clear.<\/p>\r\n

    For what length of time will you accept returns?
    <\/b><\/p>\r\n

    Most retail stores operate on a 30, 60, or 90 day return policy. For a small business with limited cash flow, a shorter amount of time is a safer bet to ensure that refundable money isn\u2019t accidentally spent. Also consider requesting that returns include tracking information and possibly insurance if the piece of highly valuable, and clarify that you will issue refunds upon safe receipt of the piece.<\/p>\r\n

    Refunds<\/h2>\r\n\r\n\r\n\r\n

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n\r\n\r\n\r\n

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n\r\n\r\n\r\n

    Late or missing refunds<\/b><\/p>\r\n\r\n\r\n\r\n

    If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n\r\n\r\n\r\n

    Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n\r\n\r\n\r\n

    Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n\r\n\r\n\r\n

    If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n\r\n\r\n\r\n

    Sale items<\/b><\/p>\r\n\r\n\r\n\r\n

    Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n\r\n\r\n\r\n

    Exchanges<\/h2>\r\n\r\n\r\n\r\n

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

    Gifts<\/h2>\r\n\r\n\r\n\r\n

    If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n\r\n\r\n\r\n

    If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n\r\n\r\n\r\n

    Shipping returns<\/h2>\r\n\r\n\r\n\r\n

    To return your product, you should mail your product to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n\r\n\r\n\r\n

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n\r\n\r\n\r\n

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n\r\n\r\n\r\n

    Need help?<\/h2>\r\n\r\n\r\n\r\n

    Contact us at {email} for questions related to refunds and returns.<\/p>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-27910","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/pages\/27910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/comments?post=27910"}],"version-history":[{"count":3,"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/pages\/27910\/revisions"}],"predecessor-version":[{"id":27918,"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/pages\/27910\/revisions\/27918"}],"wp:attachment":[{"href":"https:\/\/www.robertslatkoff.com\/fr\/wp-json\/wp\/v2\/media?parent=27910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}